These Terms of Service ("Terms") govern your use of MyBnB.nz website and services, as well as the booking and use of accommodations offered through MyBnB.nz. By accessing our website, making a booking, or staying at one of our properties, you agree to be bound by these Terms.
Please read these Terms carefully before making a booking. If you do not agree with any part of these Terms, please do not use our services or make a booking.
In these Terms, the following definitions apply:
All bookings must be made by persons over 18 years of age. By making a booking, you warrant that you are over 18 years of age and have the legal capacity to enter into binding agreements.
You must declare the total number of guests staying at the time of booking. Rates vary with guest numbers, and the number you declare forms part of your booking. See section 6.1 for the occupancy limits that apply to your stay.
A booking is not confirmed until you receive a written confirmation from us, and the required deposit or full payment has been received.
Payment terms are as follows:
All prices are in New Zealand Dollars (NZD) for New Zealand properties and Australian Dollars (AUD) for Australian properties, inclusive of GST. Prices may change at any time, but changes will not affect confirmed bookings where a deposit has been paid.
Cancellation policies are as follows:
All cancellations must be made in writing via email to [email protected].
In rare circumstances, we may need to cancel your booking due to unforeseen circumstances, such as property damage, safety concerns, or force majeure events. In such cases, we will offer you:
We will not be liable for any additional expenses incurred as a result of such cancellations.
Changes to booking dates are subject to availability and may incur additional charges. Any changes must be requested in writing at least 14 days before the original check-in date.
Standard check-in time is 2:00 PM. Early check-in may be available upon request but cannot be guaranteed.
Standard check-out time is 10:00 AM. Late check-out may be available upon request but cannot be guaranteed and may incur additional charges.
Details for key collection will be provided in your booking confirmation. It is your responsibility to ensure you have these details before arrival.
Our properties are priced according to the number of guests staying, so the rate you are charged depends on the guest numbers declared at the time of booking. Two limits apply to every stay:
You must declare the correct number of guests, including children and infants, at the time of booking. It is your responsibility to ensure the guest numbers on your booking confirmation are accurate before arrival.
Bringing guests to stay who have not been declared and paid for is a breach of these Terms. Where undisclosed guests are found to be staying at a property, penalty fees apply. The applicable penalty fees are set out in the terms provided with each booking, and are charged in addition to the standard per-guest rate for the guests concerned.
We may also, at our discretion, require undisclosed guests to leave the property, or terminate the booking immediately without refund. Exceeding the property's stated maximum occupancy is treated as a serious breach and will normally result in termination of the stay without refund.
Additional guests may be added to an existing booking, subject to availability and to the property's maximum occupancy, provided you contact us in advance and the additional guest charges are paid. A minimum stay of two nights applies to additional guests; we do not accept single-night additions to an existing booking.
Additional guests are only permitted once we have confirmed the change in writing and any additional charges have been paid.
Only paying guests named on the booking are permitted at the property. Visitors, day guests, and any other persons not included in your booking are not permitted at the property without our prior written approval. Any person present at the property who is not an approved visitor will be treated as an undisclosed guest under section 6.2.
You agree to abide by any specific rules for the property, which will be provided in your booking confirmation or at the property. These may include rules regarding:
You agree to use the property respectfully and to leave it in a similar condition to how you found it. Excessive cleaning required after your stay may incur additional charges.
Unless specifically agreed in writing, parties, events, or functions are not permitted at our properties. Violation of this policy may result in immediate termination of your stay without refund and additional charges for any disturbance or damage caused.
You are responsible for any damage to the property, its contents, or any adjacent property caused by you or any member of your party during your stay. Any damages must be reported immediately. Where damage is suspected, we may review footage from the external security cameras described in section 8.
The security deposit, if required, will be used to cover any damages or additional cleaning required, and any penalty fees or additional guest charges incurred under section 6. If the cost of damages, charges, or penalty fees exceeds the security deposit, you agree to pay the additional amount.
We are not liable for:
We recommend that you have appropriate travel insurance to cover your stay.
Some of our properties have security cameras installed on the exterior of the building. These cameras monitor outdoor areas only, such as entrances, driveways, parking areas, and the grounds. We do not install cameras inside any property, or in any outdoor area where guests would reasonably expect privacy.
Cameras are in place for the security of the property, its occupants, and neighbouring properties. By making a booking and staying at a property, you acknowledge that you and your party may be recorded while in these external areas, and you agree to inform all members of your party of this.
Footage is recorded and retained for a limited period and is not routinely monitored. We may review footage where we have reasonable grounds to do so, including to:
Where relevant, we may share footage with parties who have a legitimate interest in the matter, including Police and other law enforcement agencies, insurers, our property managers and contractors, booking platforms (such as Airbnb or Booking.com) as part of a claim or dispute, affected neighbours or body corporate, and our legal advisers.
Where a guest has clearly and seriously breached the property rules or these Terms — for example by causing deliberate damage, holding an unauthorised party, or behaving in a way that endangers people or property — we reserve the right to publish or share relevant footage or images, including on social media and with other accommodation providers, to the extent permitted by law.
We reserve this right in particular so that other hosts and property owners are not left carrying the cost of a guest whose conduct is already clearly established. Short-term rental operators rely on each other for warning of guests who cause deliberate damage or hold unauthorised parties, and we consider it reasonable to pass on that information where the breach is beyond doubt.
We will exercise this right responsibly and only where the breach is clear and evidenced. Recordings are handled in accordance with the Privacy Act 2020 and our Privacy Policy. If you believe footage of you has been collected or used unfairly, you may contact us at [email protected] to request access to it or to raise a concern.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy forms part of these Terms and explains how we collect, use, share, and safeguard your information. We handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles.
We collect information you provide when enquiring, booking, or staying with us, including your name, contact details, payment details, booking history, and any correspondence with us. We also collect information generated during your stay, including security camera footage from the external areas of our properties, and records relating to damage, complaints, or breaches of the property rules.
We use your information to process and manage your booking, communicate with you, take payment, provide access to the property, meet our legal and tax obligations, and protect our property and the safety of guests, neighbours, and contractors.
Cameras are installed on the exterior of some properties as described in section 8. Footage is stored securely, access is restricted to those who need it, and it is not routinely monitored or reviewed. We retain footage only for as long as is necessary for the purposes described in section 8.2, after which it is overwritten or deleted in the normal course.
Where footage is retained beyond that period because it relates to an incident, a claim, or a dispute, we keep it only for as long as needed to resolve that matter or to meet a legal requirement.
Where a guest has clearly and seriously breached the property rules or these Terms, we reserve the right to share relevant information about that conduct — including camera footage, images, and the name of the guest who made the booking — with other hosts, property owners, property managers, booking platforms, and industry groups.
We do this so that other hosts are not left carrying the cost of conduct that has already been clearly established, and so the wider short-term rental community can protect its properties. We share this information only where the breach is clear and supported by evidence, and only to the extent permitted by law. We do not share information about ordinary disputes, complaints, or matters that remain in question.
We may also disclose your information to our property managers, cleaners, and contractors where needed to service your booking; to payment providers and booking platforms; to our insurers and legal advisers; and to Police or other agencies where required or authorised by law.
We do not sell your personal information, and we do not share it for unrelated marketing purposes.
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct it if it is wrong. This includes camera footage in which you appear, subject to the privacy of any other person shown in the same footage.
To make a request or raise a concern, contact us at [email protected]. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner at privacy.org.nz.
By making a booking, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
We reserve the right to amend these Terms at any time. The version of the Terms that applies to your booking is the version that was in effect at the time your booking was confirmed.
For ongoing use of our website and services, the current version of the Terms will apply.
If you have any questions about these Terms, please contact us: